After Sales Service

Since our establishment, VTCOOL is devoted to providing flawless products of inverter air to water heat pump, inverter pool heat pump, evi air to water heat pump, commercial hot water heat pump. And if there is any problem with our product of heat pump, please contact with us for maintenance.

Normally, we offer 24 months’ warranty for the heat pump products we’ve supplied. And the period will be calculated after the product is delivered.  If there is any quality problem  during the warranty period of the heat pump product as we agreed, please contact us via e-mail or telephone. Within 24 hours after we received the complaint, we will give a reasonable solution in the first time. If the product warranty period has been expired, we will also provide the best solution for you and help to solve the problem in the first time.

Warm reminds:
We offer the normal guarantee period of heat pump products in 24 months, and will cover the direct economic losses in the guarantee period caused by quality problems except the following conditions:
  • Mechanical failure or damage due to human improper operation;
  • Mechanical failures and damage caused by privately transportation;
  • Other non-quality problems
Please contact with us for more details regarding the after sales service:
  • Phone number:0086 757 29229776   / 0086 13902837606
  • Fax: 0086757 29229778
  • Whatsapp: 0086 13902837606
  • E-mail: info@inverter-heatpump.com
  • TEL:+8613902837606
  • FAX:+86 0757 29229778
  • EMAIL:info@vtcool.com.cn
  • ADDRESS:No. 99 Fu Lian Industrial Zone of Panyu District, Guangzhou of Guangdong China